Cancellation & Refund Policy
Last updated: August 1, 2026
1. Cancellation windows & refunds
| Notice before pickup | Refund |
|---|---|
| 72+ hours | 100% refund |
| 24–72 hours | 50% refund |
| Under 24 hours | No refund |
Cancelling a booking always succeeds — the amount refunded depends on notice given, as shown when you cancel from My Bookings.
2. No-show policy
If you do not arrive for pickup and haven't cancelled in advance, your booking is treated as a no-show and is non-refundable.
3. How to cancel
Cancel anytime from My Bookings, or via your booking confirmation email, or by contacting support with your booking reference.